Tuesday, June 22, 2010

Frustration -- but excellent customer service!!

Morgan's wedding invitations are the type you print and assemble yourself, from a kit.  They're very nice, though a bit complicated and time-consuming to assemble.  However, we've got a good number of them done now, and we were starting to print out and add the address labels.  The problem showed up with the very first label we tried to attach -- the ink started smudging BADLY.  Not a good sign..... So we let them dry a bit longer and tried again.  Still smudging.......  Put them in front of fans; under hair dryers; blotted them with paper napkins...... all no good.  I even tried printing out a sample last evening and just letting it sit all night to see if the additional drying time would help.  Nope...... still smudges this AM.  Great..... now what do we do?

In frustration, I e-mailed the company that created the cards (http://www.gartnerstudios.com/) this AM, to see if they might have any suggestions or solutions to our problem.  In less than 30 MINUTES, here's the reply I received:

It sounds like you may have received an older version of this kit in which the labels included are a glossy stock. We would be more than happy to send you non-glossy label stock. We do apologize for the inconvenience, and will be sure to forward your comments/concerns onto to the product manager for this specific Brides item.

Please let us know the number kits you purchased, your full name, physical mailing address, and phone number; and we will mail you the replacement product right away.

Thank you for contacting us about this, and we hope to hear back from you soon. 

Wow!!!  OK -- talk about GREAT customer service!!  I couldn't believe such a quick response, let alone one that included a solution to our problem!!  So for those of you looking for nice business stationery products, invitations for weddings, parties & showers, and so much more, please check out Gartner Studios.  I love to pass on information on good companies!!


No comments:

Post a Comment